JH
Jeandre H
1 reviews | Active since May 2025
10 May 2025, 22:51
Makro not Refunding returned order
Bought a freezer on Makro online. Freezer arrived damaged. Returned on 14th of April and still waiting for a refund. I’ve used the whatsapp channel, called Makro Nelspruit, called Makro online without any joy. They say they will come back with feedback but nothing nor have I received the refund. Ridiculous to say the least, will definitely NOT be buying anything through them again.
Helpful (0)
Replies (5)0
Replies (5)
Makro's replyOfficial
12 May 2025, 10:12Hi We sincerely appreciate you taking the time to share your feedback on our Hellopeter platform. We truly regret any frustration or inconvenience as well as the delay you've encountered with your Makro online experience. Please rest assured that we have taken your concerns very seriously and have promptly escalated the matter to the appropriate department to ensure you receive the support and resolution you deserve. Kind regards
Hello Peter Team
Hello Peter Team
Best regards,
Makro's reply12 May 2025, 10:12
Official
Hi We sincerely appreciate you taking the time to share your feedback on our Hellopeter platform. We truly regret any frustration or inconvenience as well as the delay you've encountered with your Makro online experience. Please rest assured that we have taken your concerns very seriously and have promptly escalated the matter to the appropriate department to ensure you receive the support and resolution you deserve. Kind regards
Hello Peter Team
Hello Peter Team
Best regards,
JH
Jeandre H's updateReviewer Update
13 May 2025, 09:36When and how will feedback be given?
The order is It’s OD***.
The order is It’s OD***.
JH
Jeandre H's update13 May 2025, 09:36
Reviewer Update
When and how will feedback be given?
The order is It’s OD***.
The order is It’s OD***.
Makro's replyOfficial
13 May 2025, 15:33Hi Jeandre,
We would like to express our heartfelt and sincere gratitude for your enduring patience and for proactively reaching out to us regarding the concerns you have faced.
Please accept our deepest apologies for the inconvenience that you have experienced due to the delayed response to your earlier inquiry, which is something we certainly did not intend.
We earnestly ask for your continued understanding and patience in this matter, and we want to assure you with complete cer*****y that the courier service has been promptly notified of the situation and will be in touch with you directly to
ensure clarity and transparency prior to taking any further actions that may affect you.
After their initial contact, please be duly informed that the store’s customer service team will also reach out to you to provide timely updates on the processing of the refund that has been initiated in relation to the issue at hand.
The Hellopeter team
Makro SA
A Division of Massmart Holdings Limited
Contact Number: ***
WhatsApp: ***
Support Email: ***, ***
We would like to express our heartfelt and sincere gratitude for your enduring patience and for proactively reaching out to us regarding the concerns you have faced.
Please accept our deepest apologies for the inconvenience that you have experienced due to the delayed response to your earlier inquiry, which is something we certainly did not intend.
We earnestly ask for your continued understanding and patience in this matter, and we want to assure you with complete cer*****y that the courier service has been promptly notified of the situation and will be in touch with you directly to
ensure clarity and transparency prior to taking any further actions that may affect you.
After their initial contact, please be duly informed that the store’s customer service team will also reach out to you to provide timely updates on the processing of the refund that has been initiated in relation to the issue at hand.
The Hellopeter team
Makro SA
A Division of Massmart Holdings Limited
Contact Number: ***
WhatsApp: ***
Support Email: ***, ***
Best regards,
Makro's reply13 May 2025, 15:33
Official
Hi Jeandre,
We would like to express our heartfelt and sincere gratitude for your enduring patience and for proactively reaching out to us regarding the concerns you have faced.
Please accept our deepest apologies for the inconvenience that you have experienced due to the delayed response to your earlier inquiry, which is something we certainly did not intend.
We earnestly ask for your continued understanding and patience in this matter, and we want to assure you with complete cer*****y that the courier service has been promptly notified of the situation and will be in touch with you directly to
ensure clarity and transparency prior to taking any further actions that may affect you.
After their initial contact, please be duly informed that the store’s customer service team will also reach out to you to provide timely updates on the processing of the refund that has been initiated in relation to the issue at hand.
The Hellopeter team
Makro SA
A Division of Massmart Holdings Limited
Contact Number: ***
WhatsApp: ***
Support Email: ***, ***
We would like to express our heartfelt and sincere gratitude for your enduring patience and for proactively reaching out to us regarding the concerns you have faced.
Please accept our deepest apologies for the inconvenience that you have experienced due to the delayed response to your earlier inquiry, which is something we certainly did not intend.
We earnestly ask for your continued understanding and patience in this matter, and we want to assure you with complete cer*****y that the courier service has been promptly notified of the situation and will be in touch with you directly to
ensure clarity and transparency prior to taking any further actions that may affect you.
After their initial contact, please be duly informed that the store’s customer service team will also reach out to you to provide timely updates on the processing of the refund that has been initiated in relation to the issue at hand.
The Hellopeter team
Makro SA
A Division of Massmart Holdings Limited
Contact Number: ***
WhatsApp: ***
Support Email: ***, ***
Best regards,
JH
Jeandre H's updateReviewer Update
15 May 2025, 19:05Still have not had any feedback nor a refund.
Don’t bother replying with a bull**** generic reply. Just refund me my money back.
Don’t bother replying with a bull**** generic reply. Just refund me my money back.
JH
Jeandre H's update15 May 2025, 19:05
Reviewer Update
Still have not had any feedback nor a refund.
Don’t bother replying with a bull**** generic reply. Just refund me my money back.
Don’t bother replying with a bull**** generic reply. Just refund me my money back.
Makro's replyOfficial
16 May 2025, 11:46Hi Jeandre,
We understand your frustration and disappointment concerning the delay in receiving your refund.
Item is still with the courier and we know that has nothing to do with you but for us to process the refund the item need to be with us.
So that we can assess it and process the refund.
We have followed up with the courier so that they can return the item.
We apologies for the inconvenience caused.
We will provide you with the feedback.
We understand your frustration and disappointment concerning the delay in receiving your refund.
Item is still with the courier and we know that has nothing to do with you but for us to process the refund the item need to be with us.
So that we can assess it and process the refund.
We have followed up with the courier so that they can return the item.
We apologies for the inconvenience caused.
We will provide you with the feedback.
Best regards,
Makro's reply16 May 2025, 11:46
Official
Hi Jeandre,
We understand your frustration and disappointment concerning the delay in receiving your refund.
Item is still with the courier and we know that has nothing to do with you but for us to process the refund the item need to be with us.
So that we can assess it and process the refund.
We have followed up with the courier so that they can return the item.
We apologies for the inconvenience caused.
We will provide you with the feedback.
We understand your frustration and disappointment concerning the delay in receiving your refund.
Item is still with the courier and we know that has nothing to do with you but for us to process the refund the item need to be with us.
So that we can assess it and process the refund.
We have followed up with the courier so that they can return the item.
We apologies for the inconvenience caused.
We will provide you with the feedback.
Best regards,