GV
Gerda V
1 reviews | Active since Jul 2025
16 Jul 2025, 16:03
Makro not refunding online order after 2 months cancelled
We placed an order on 11 June 2025. On 3 July 2025 we still haven't received the delivery. We then cancelled the order. Till this day we haven't received a refund on the products at all.
The call center is of no help and say they can't assist. Thus we will have to escalate this matter to the ombuds man and open a case of ***** against Makro.
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Replies (1)GV
Gerda V's updateReviewer Update
28 Jul 2025, 09:30I still have not been contacted by any support member of makro regarding the refund. It is now almost a month since we cancelled the order. Not even the finance team tried to come in contact.
We will now refer this matter to the ombudsman as it is clear online that Makro does not do refunds. They just keep the money. DO NOT USE THEM
We will now refer this matter to the ombudsman as it is clear online that Makro does not do refunds. They just keep the money. DO NOT USE THEM
GV
Gerda V's update28 Jul 2025, 09:30
Reviewer Update
I still have not been contacted by any support member of makro regarding the refund. It is now almost a month since we cancelled the order. Not even the finance team tried to come in contact.
We will now refer this matter to the ombudsman as it is clear online that Makro does not do refunds. They just keep the money. DO NOT USE THEM
We will now refer this matter to the ombudsman as it is clear online that Makro does not do refunds. They just keep the money. DO NOT USE THEM