Makro not refunding money

I placed an order on 4/12/2023. Part of the order was delivered, but one item is still outstanding. I have called 100's of times, sent numerous emails, commented on their FB posts, tried their online chat option, sent messages on Messenger.

The only response I get is that the matter is escalated and they will revert back to me. I have received plenty of emails stating that the refund was processed, but still, no money in my account.

It is ridiculous having to beg such a big company for my money back. I have spent more time and data trying than what the refund is worth.

In the mean time, hundreds of others are having the same issue and Makro earns interest on our money in their banks.

I have been a very loyal customer, shopping monthly at Makro... but it seems that I need to take my loyalty elsewhere.