NM
Nompi M
1 reviews | Active since Jun 2015
14 Dec 2021, 07:57
Makro not refunding me
I have had a credit amount due to me from Makro since August for an online order that was refunded. It’s 3months later,constantly following up and every time I’m told it’s been escalated to their finance team.
My last enquiry on this was on Nov 27. The consultant who assisted me confirmed that they had received my banking details into which the refund would be made and she advised it would take up to 10 working days for the funds to be received. It’s 12 working days later and another enquiry ,never mind the 3months already, and Makro is mum on my monies. I’m left to feel that they have no intention of reimbursing me. I will never recommend their online channel for anyone,what a nightmare they have been.
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Replies (1)NM
Nompi M's updateReviewer Update
26 Dec 2021, 18:46MAKRO PAY ME BACK MY MONEY!!!!!!
MY NEXT STEP IS THE OMBUDSMAN IF YOU REPLY WITH NO INTENTION OF RESOLVING YOUR THIEVING WAYS.
CLEARLY YOU NOT TAKING MY REQUEST AS A CUSTOMER SERIOUSLY.
IF THIS HOW YOU DEAL WITH PRIORITY MATTERS,I WONDER WHAT ITS LIKE WHEN NOT A PRIORITY.
WHAT A JOKE YOUR CUSTOMER ETHOS IS.
Makro's reply:
14 Dec 2021, 10:39
Good day Nompi,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we will therefore have it addressed and dealt with internally with relevant departmental managers, We shall thereafter relay back to you with concrete feedback shortly.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Private Reply
MY NEXT STEP IS THE OMBUDSMAN IF YOU REPLY WITH NO INTENTION OF RESOLVING YOUR THIEVING WAYS.
CLEARLY YOU NOT TAKING MY REQUEST AS A CUSTOMER SERIOUSLY.
IF THIS HOW YOU DEAL WITH PRIORITY MATTERS,I WONDER WHAT ITS LIKE WHEN NOT A PRIORITY.
WHAT A JOKE YOUR CUSTOMER ETHOS IS.
Makro's reply:
14 Dec 2021, 10:39
Good day Nompi,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we will therefore have it addressed and dealt with internally with relevant departmental managers, We shall thereafter relay back to you with concrete feedback shortly.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Private Reply
NM
Nompi M's update26 Dec 2021, 18:46
Reviewer Update
MAKRO PAY ME BACK MY MONEY!!!!!!
MY NEXT STEP IS THE OMBUDSMAN IF YOU REPLY WITH NO INTENTION OF RESOLVING YOUR THIEVING WAYS.
CLEARLY YOU NOT TAKING MY REQUEST AS A CUSTOMER SERIOUSLY.
IF THIS HOW YOU DEAL WITH PRIORITY MATTERS,I WONDER WHAT ITS LIKE WHEN NOT A PRIORITY.
WHAT A JOKE YOUR CUSTOMER ETHOS IS.
Makro's reply:
14 Dec 2021, 10:39
Good day Nompi,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we will therefore have it addressed and dealt with internally with relevant departmental managers, We shall thereafter relay back to you with concrete feedback shortly.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Private Reply
MY NEXT STEP IS THE OMBUDSMAN IF YOU REPLY WITH NO INTENTION OF RESOLVING YOUR THIEVING WAYS.
CLEARLY YOU NOT TAKING MY REQUEST AS A CUSTOMER SERIOUSLY.
IF THIS HOW YOU DEAL WITH PRIORITY MATTERS,I WONDER WHAT ITS LIKE WHEN NOT A PRIORITY.
WHAT A JOKE YOUR CUSTOMER ETHOS IS.
Makro's reply:
14 Dec 2021, 10:39
Good day Nompi,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we will therefore have it addressed and dealt with internally with relevant departmental managers, We shall thereafter relay back to you with concrete feedback shortly.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Private Reply