Makro not refunding for goods not supp****

I bought an item that I desperately needed from Makro online on Sunday, 27 July 2025. The payment went through to Makro but their system showed that the order wasn’t processed.

They requested various documentation from me to show proof of payment which was submitted to them last week. After several follow emails to their customer care, I receive the same answer - they are waiting on their finance department to process the refund.

Eventually I had to purchase the item somewhere else due to the urgency.

Beware of their refund process as it is such a pain to get your money back for goods that they haven’t supp****.

Extremely frustrating.