Makro Not Refunding Client when they have insufficient stock on Ecommerce Store

Complaint Regarding Unresolved Refund – Order Date: 13th December 2024

I purchased goods from Makro online on the 13th of December 2024. After being informed that the stock was unavailable, I was promised a full refund. However, despite repeated contact with both Makro’s Finance and Ecommerce departments, the refund has not been processed.

I have contacted Makro numerous times via phone and email (*** and ***) and have been informed each time that the refund was either declined or unsuccessful. Even after offering to collect the refund in person from a store, no resolution has been provided.

This ongoing issue, combined with the lack of effective communication from Makro's departments, has left me frustrated and disappointed. I expect immediate action to resolve this matter and would appreciate confirmation of when I can expect my refund to be processed.

Should this issue not be addressed promptly, I will be left with no option but to pursue other channels of resolution.