JM
Johannes M
1 reviews | Active since Aug 2024
20 Aug 2024, 20:09
Makro !!!! Not Recommended
3 bad experiences in a row. Bought a Lawnmower after 2x use stop working, return item to hear the copasitor not working and Makro is not reliable for faulty part. How do a copasitor break when hardly use.Had to repair self. 2) Bought Camera as Birthday gift for daughter and was also not working. 3) Bought Dishwasher online waited 6 days longer than delivery date. When finaly delivered ,only to find a smashed dishwasher door. Spend 5 hours to reach customer service. Only to find out that Dishwasher was send from wrong store across country.As where a Makro store was located 30min drive from my home.Stil trying to locate store manager. Will not recommend Makro or purchase items there again.
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Replies (2)
Makro's replyOfficial
21 Aug 2024, 11:17Good day Johannes,
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Hello Peter Team
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Hello Peter Team
Makro's reply21 Aug 2024, 11:17
Official
Good day Johannes,
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Hello Peter Team
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Hello Peter Team
JM
Johannes M's updateReviewer Update
22 Aug 2024, 16:24Absolutely Pathetic service!!! After a struggle to contact Management with a lot of “on hold “ calls and cutoffs i got empty promises of delivery . Also did not know as i was informed that they have no control over there drivers. Is this how you treat your customers??? Can the area Manager pleas contact me! ASAP!
JM
Johannes M's update22 Aug 2024, 16:24
Reviewer Update
Absolutely Pathetic service!!! After a struggle to contact Management with a lot of “on hold “ calls and cutoffs i got empty promises of delivery . Also did not know as i was informed that they have no control over there drivers. Is this how you treat your customers??? Can the area Manager pleas contact me! ASAP!