Makro Not Processing a Refund but the Product has been taken back by Makro.

In April 2022, a Trojan spinning bike was purchased online from Makro.

August 2022, a refund was requested from Makro due the spinning bike being faulty.

At the end of September 2022, a Trojan technician came to repair the bike but a day after the technician came out, the same problem was experienced. The problem was reported to Makro again.

Mid-October 2022 Makro responded asking for a proof of payment which was provided and a technician from Trojan came out again.

Following the technician coming out to repair the bike, the same problem was experienced again with no resolution being reached.

The Trojan technician compiled a report following his second visit and based on that report, on 23 March 2023, Trojan sent an email advising that a refund for this product may be processed.

Makro advised us that we need to go to the store where the product was shipped from to get this refund processed. This store was noted as Strubens Valley.

On the 25th of March 2023, we went to the Makro Strubens Valley where the manager approved the refund being processed and they took the spinning bike back.

We received a refund confirmation on the 25th of March and the store attendant advised us that the money would be transferred into the account the original purchase was made from.

It is the 14th of April and no refund has been processed.

We visited the Strubens Valley store again today and the Returns Manager advised us that we need to take this matter up with the online department. We advised the manager that we contacted the Online department and we were advised to go to the Strubens Valley store to get the matter resolved. We have no clear guidance on getting this matter resolved.

Currently we do not have the refund processed and we no longer have the product either.

I desperately want this matter resolved by Makro refunding us the money we paid for the spinning bike that they have now taken back. Given the period of time this matter has taken only to be left without the product and the money used to purchase the spinning bike; I would really appreciate swift action in processing this refund following this review being published.

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The original online purchase Customer Reference number is MAK***. The order number is ***.

The credit note invoice processed by Makro Strubens Valley on the 25th of March 2023 is Invoice No: 850, Cashier No: 2288.