LW
Leonie W
1 reviews | Active since Feb 2019
19 Oct 2021, 09:04
Makro not paying refunds
Worst service ever. Placed an order that never arrived then requested a refund. Got a refund tax invoice on 4 October 2021 and was told 2 - 6 days for the money to be back in my account. Today is the 19th, still no refund!! Keep on following up and getting told my request is being escalated. Called the call centre on the 16th and was told the manager, Busisiwe Radebe would contact me but I am still waiting for the call. I want my money!! 😡😡
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Replies (2)
Makro's replyOfficial
19 Oct 2021, 10:37Dear Leonie,
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have escalated your concern to the relevant management in our Finance department for this matter to be addressed. We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in future.
Please be advised that we will revert to you with feedback within 24 - 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Kind Regards,
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have escalated your concern to the relevant management in our Finance department for this matter to be addressed. We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in future.
Please be advised that we will revert to you with feedback within 24 - 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Kind Regards,
Makro Hellopeter Team
Makro's reply19 Oct 2021, 10:37
Official
Dear Leonie,
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have escalated your concern to the relevant management in our Finance department for this matter to be addressed. We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in future.
Please be advised that we will revert to you with feedback within 24 - 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Kind Regards,
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have escalated your concern to the relevant management in our Finance department for this matter to be addressed. We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in future.
Please be advised that we will revert to you with feedback within 24 - 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Kind Regards,
Makro Hellopeter Team
LW
Leonie W's updateReviewer Update
25 Oct 2021, 07:42All talk and no show. You sent me a printout last week showing that the refund was made and assured me that the money would be in my account in 2-5 work days but it is a week later, AND STILL NO MONEY IN MY ACCOUNT ! You just keep on sending emails but I have not had a single phone call from you regarding this matter. And then you have the nerve to send me emails to rate your service - seriously? ? ! ?
LW
Leonie W's update25 Oct 2021, 07:42
Reviewer Update
All talk and no show. You sent me a printout last week showing that the refund was made and assured me that the money would be in my account in 2-5 work days but it is a week later, AND STILL NO MONEY IN MY ACCOUNT ! You just keep on sending emails but I have not had a single phone call from you regarding this matter. And then you have the nerve to send me emails to rate your service - seriously? ? ! ?