Makro not paying money back after they canceled my order!!!!!

They canceled my order due to no stock. Waited more than the 10 days they advice to do for my money back. Contacted them about 4 times , each and every a*****e could not even speak clearly over the phone and was so disappointed that I actually gave them work , heard all the sighs but could not hear they're voices. Cursed more that day than ever before in my life. These so called customer service agents is as good as the stuff you leave in the toilet. NO RETURN NOR ANY RESPONSE TO MY EMAILS AND NOT RECEIVING MY MONEY BACK . will never buy from makro online nor instore ever again , AS***LES.