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Reuben M

1 reviews | Active since Dec 2016

27 Oct 2020, 14:17

MAKRO NOT LOYAL TO THE CUSTOMERS

I saw the advert of laptops that are sold at Makro with more4less special, buy a laptop and get Microsoft office 365 on a half price, I bought a laptop but the person who was assisting me said there is no special on the laptop I bought, I went back home and when I checked it on Makro website the deal was valid, I sent email to them but they do not respond, was the special genuine or is was just to woe us to buy the stuff, I have been a customer of makro but recently the customer care treatment is very undesirable, I will never recommend any person to MAKRO ,

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Replies (2)
Makro
Makro's reply27 Oct 2020, 14:27
Official
Good day Reuben,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs. 

Once again, we do apologize for the inconvenience caused throughout your journey with us. 

Hope you find the above in order. 

Have a wonderful day. 

Kind regards
Makro Hellopeter Team 
RM
Reuben M's update29 Oct 2020, 21:34
Reviewer Update
48 hours is depleted and no assistance, it is just nice to respond quickly promising to resolve the complaint, but deep in your heart you know, Makro has turned against their customers this days.