Makro not keeping their end of the bargain!!

I bought a travelling-bag set online where collection was scheduled with 7-10 days & Makro Woodmead was deemed to have stock upon me placing the order. 15 days later i than made contact with their call centre where i was told there's no stock available & that a refund will take 14 days to payout. I'm livid because I'm going on holiday in the next 2 days with no travel bags & no refund. Both the call centre agent Thokozile Mjali & the call centre manager who ignored my direct email to him (Anthony Vermeulen) have been of no help whatsoever!!