Makro not interested in customers

Shocking consumer complaints division Makro. I took the time to send a detailed valid complaint on 28 April that would be straight fwd to resolve . I got sn automated response with a ref number MU7G. 2 weeks later and not a word.i also notice that Makro have one of the worst ratings in retail at 1.3. Well surprise surprise .this dept clearly have no sevice level agreements and are negating any good work that the rest of the org may be doing. Shoddy Makro