Makro - not interested in client query resolution

The problem I find with most stores is lack of consistency. I had no issue prior to this and it took one awful experience, unwillingness to assist me in resolving the issue, and lack the of communication to deter me from purchasing on their Makro online platform. I purchased a product online and the product that was delivered was not the one I ordered. My first thought was to go online to process the return. I was unable to so so as this field was grayed out. I was then referred to their WhatsApp which is completely and utterly useless because here I was faced with automated responses which didn't work properly. I then proceeded to call in and was told a manager would return my call. I've yet to receive this call and it's a couple of days later. The initial order was placed 28 November. The delivery of this product was already very poorly communicated and done. It's frustrating that when I finally received delivery it was the incorrect product. Do better! Up-skill your staff better so that they can resolve such matter more efficiently and proactively.