Makro not honouring warranty

I bought a Trimtech ****eater from Makro Cape Gate on the 30th of September 2018. Unfortunately I did not use the product immediately but only about two weeks later. About 30 minutes into using the product the head completely came off and broke into small pieces.

I also do not live close to Cape Gate so the next time I was in the area which was the 12th of November I returned the product as it was definintely faulty. I was expecting either a return or replacement but to my surprise they tols me that they only honour the warranty if it is less than two weeks from purchase. So they offered to send it to the supplier and the supplier will charge me the fixing fee.

I did not agree with this at all as I don't want to deal with the supplier on this. I bought the product from Makro and they should honour the warranty. They told me they did not have the authorisation to do this but since I returned it the only call I got was that I needed to pay R300 fixing fee. I told them I am not willing and I want to talk to someone who have authority. No one was available and to this day I have tried to call, email and connect on Facebook but no help from them.

If your are buying a product which might break think twice before buying from Makro as there is no service after you have bought something.