Makro not honoring online sales - is this online *****?

I bought a washing machine online in Nov 2017 from Makro, which they refuse to deliver and refuse to refund. I reported them twice on hellopeter and got academic answers: So sorry, we'll investigate and we'll get back to you. But it is all lies. They don't do anything about it. Makro - are deliberately *****ing money from clients through online sales? Or just hope they will eventually give up in trying to convince you to honor your sales contracts?

Your corporate behavior is absolutely shocking. The big corporate bullying consumers.