Makro not honest?

Makro not honest. Order 1 was placed on line and above a certain amount, free delivery was offered. This was not done and I had to collect 2 cans of 40l paint each from the store. It is very difficult to transport this in a sedan motor car. Then delivery had to be arranged from Bloemfontein to Thaba Nchu. The other half of the order was thankfully delivered. Order 2 was an in store purchase. Both orders do not reflect in my mWallet or mRewards. No reply was given on my e mail, the App can not solve the issue as it is automated. The customer care line rendered a helpful but incompeted assisstant as she promised the rewards were loaded, but it still did not happen. She could not assisst with the store purchase and directed me to go back to the store The customer services assisstant in store told me that the system has been off line for months and therefor no records are kept and no rewards are allocated. A competition to Rio is running, so how do they enter one in this competition ? This looks like a scheme to lure customers into the stores under false pretences. Are people aware that purchases are not rewarded?