Makro not helping with upgrade made without our permission

Title: Contract Upgraded Without Consent – No Assistance from Vodacom or Makro Online

We recently discovered that our Vodacom cellphone contract was upgraded without our knowledge, consent, or signed paperwork. This was done *****ulently, and we were advised by Vodacom Customer Care to contact Makro Online, as the upgrade was apparently processed through them.

Despite following this instruction, nobody from Makro or Vodacom is helping us. We have not received any meaningful response or support, and we are now stuck with a contract we did not agree to and do not want.

This is unacceptable and deeply concerning. We expect:

1. Immediate cancellation of this *****ulent upgrade. 2. A full investigation into how this was allowed to happen. 3. Proper communication and feedback from both Vodacom and Makro.

We are extremely frustrated and disappointed with the lack of accountability and service. Please resolve this matter urgently.