BS
Berend S
1 reviews | Active since Jan 2016
11 Oct 2021, 18:54
MAKRO NOT GIVING REFUNDS DUE TO CUSTOMERS
I was promised a refund on delivery charge for online purchase I collected myself. Purchase was done on 3/10/21. Sent numerous mails, phonecalls and branch visits but nothing. DO NOT BUY ONLINE AS YOU WILL HAVE ENDLESS COMMUNICATION BUT NO REFUND!!!
Re: [Request received] Refund on delivery charges Order IDMAK***
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Makro's replyOfficial
12 Oct 2021, 10:54Good day Berend,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we will therefore have it addressed and dealt with internally with relevant departmental managers to ensure that your delivery refund fee is processed and successfully refunded back to you, we will relay urgent communication on the refund update.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we will therefore have it addressed and dealt with internally with relevant departmental managers to ensure that your delivery refund fee is processed and successfully refunded back to you, we will relay urgent communication on the refund update.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Makro's reply12 Oct 2021, 10:54
Official
Good day Berend,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we will therefore have it addressed and dealt with internally with relevant departmental managers to ensure that your delivery refund fee is processed and successfully refunded back to you, we will relay urgent communication on the refund update.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we will therefore have it addressed and dealt with internally with relevant departmental managers to ensure that your delivery refund fee is processed and successfully refunded back to you, we will relay urgent communication on the refund update.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team