Makro not giving good service on online shopping

We are not happy with the service, apparently the delivery people couldn’t install the fridge in the house they wanted to leave it lying around in the house, and there is an existing plumbing in the house since the existing fridge makes ice as well. And we tried to go to the store to organise delivery and installation (but they haven’t responded to the request. So we decided to ask for refund. We are really not happy about the service we waited for black Friday because of the special and after buying the fridge we had to wait full 10 days and finally when they deliver they can not install.