Makro not delivering order and then not paying back the money

Very been battling to get my online order out of Makro since I've placed it on 24 Jan 2024. They keep on saying they're waiting for payment. Even though I've sent POP 3 times. I phoned at least 2-3 x per day for 2.4 almost 3 weeks to try and get my order. No-one at Head office, on the online contact centre or at the anelspruit branch has put effort to helped me. The money went off MY account. I've spoken twice to my bank and they also confirmed all well with payment. I chose the instant EFT option. When someone at Makro says they will call back you can know that you will never year from them again. And if you ask to speak to a Manager, the default reply is, the manager's line is busy. I even visited the Nelspruit store to try and sort it out, which is 240kms from my home. Someone at the finance section eventually checked on 19 Febr and confirmed payment was indeed make. But by the the item was out of stock and they had to get from another branch and I was done fighting so I asked for my order to be cancelled on 19 February and my money to be refunded. I was told that the money will be in my bank account in 3 days. Today is the 5th of March and the money is still not in my account. When I phone they just say they will escalate the matter. Nothing happens. I was also told the one Tay the money has been paid back into my account. But they didn't do that as nothing shows on my account.