Makro not delivering online order.

Item: Makro
Rating: 1
Author: Riaan S

17 Days after placing my online order through Makro Riversands I have had no communication regarding a delivery date. My emails are being ignored and I've spent hours trying to get a hold of them over the phone. I've spent over R1 000 and I've got nothing to show for it. In the newspapers Makro is whining about losses but they are not even serving the customers that have actually paid for goods already. This is an absolute outrage and they have been the worst online delivery store during lock-down. HiFi Corp delivered within 3 days, Takealot, 4 days, Bryanston Country Club, 2 days, Makro SEVENTEEN DAYS.

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Replies (1)

Makro's replyOfficial

03 Jul 2020, 16:54

Good day Riaan,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.

Once again, we do apologize for the inconvenience caused throughout your journey with us.

Hope you find the above in order.

Have a wonderful day.

Kind regards
Makro Hellopeter Team

Makro's reply03 Jul 2020, 16:54

Official