VJ
Vee J
1 reviews | Active since Jan 2020
15 Jan 2020, 17:17
Makro NOT delivering my Online Order
More than 3 weeks without delivering. Yet your online tracking says handed to courier on 07 January 2020.
Waiting for delivery for more than 3 weeks. Customer care line is uncontactable. No tracking details. Just repeating "Your order ********** is on its way... But NO delivery to date!
Makro does not respond to emails sent to the Makro Online Support Team ***
Also, the Makro WhatsApp Chat Box Service at ***is useless - it just repeat the order status i.e. "Order dispatched and handed to courier on 07 January 2020".
Again, just repeating "Your order ********** is on its way... But NO actual delivery of my order! We are still waiting after 24 days for delivery.
I placed an order online on the 23 December 2019 and I have not received my order yet.
Makro your Online Support and delivery service is shocking.
Helpful (0)
Replies (3)0
Replies (3)VJ
Vee J's updateReviewer Update
15 Jan 2020, 17:41Non Delivery Of Goods
This is a follow-up on my complaint on the same issue.
Kindly provide me with (1) the contact details of the courier company; and (2) the tracking number for my parcel.
I will be lodging a complaint with the Ombudsman for the Non Delivery of Goods, if my order is not delivered speedily.
It will be unfortunate if it need to come to this.
This is a follow-up on my complaint on the same issue.
Kindly provide me with (1) the contact details of the courier company; and (2) the tracking number for my parcel.
I will be lodging a complaint with the Ombudsman for the Non Delivery of Goods, if my order is not delivered speedily.
It will be unfortunate if it need to come to this.
VJ
Vee J's update15 Jan 2020, 17:41
Reviewer Update
Non Delivery Of Goods
This is a follow-up on my complaint on the same issue.
Kindly provide me with (1) the contact details of the courier company; and (2) the tracking number for my parcel.
I will be lodging a complaint with the Ombudsman for the Non Delivery of Goods, if my order is not delivered speedily.
It will be unfortunate if it need to come to this.
This is a follow-up on my complaint on the same issue.
Kindly provide me with (1) the contact details of the courier company; and (2) the tracking number for my parcel.
I will be lodging a complaint with the Ombudsman for the Non Delivery of Goods, if my order is not delivered speedily.
It will be unfortunate if it need to come to this.
Makro's replyOfficial
16 Jan 2020, 14:13Good day Vee,
Thank you for your review on our Hello Peter platform, we do apologize for the delay in response and inconvenience caused throughout your journey with us.
Kindly note that we will contact the relevant departments and senior management regarding your complaint and will be sure to revert with feedback. Please be advised that feedback will be relayed within the next 24 - 48 hours.
Once again we do apologize for the inconvenience caused and service received.
Hope you find the above in order.
Kind regards,
Makro Hello Peter Team
Thank you for your review on our Hello Peter platform, we do apologize for the delay in response and inconvenience caused throughout your journey with us.
Kindly note that we will contact the relevant departments and senior management regarding your complaint and will be sure to revert with feedback. Please be advised that feedback will be relayed within the next 24 - 48 hours.
Once again we do apologize for the inconvenience caused and service received.
Hope you find the above in order.
Kind regards,
Makro Hello Peter Team
Makro's reply16 Jan 2020, 14:13
Official
Good day Vee,
Thank you for your review on our Hello Peter platform, we do apologize for the delay in response and inconvenience caused throughout your journey with us.
Kindly note that we will contact the relevant departments and senior management regarding your complaint and will be sure to revert with feedback. Please be advised that feedback will be relayed within the next 24 - 48 hours.
Once again we do apologize for the inconvenience caused and service received.
Hope you find the above in order.
Kind regards,
Makro Hello Peter Team
Thank you for your review on our Hello Peter platform, we do apologize for the delay in response and inconvenience caused throughout your journey with us.
Kindly note that we will contact the relevant departments and senior management regarding your complaint and will be sure to revert with feedback. Please be advised that feedback will be relayed within the next 24 - 48 hours.
Once again we do apologize for the inconvenience caused and service received.
Hope you find the above in order.
Kind regards,
Makro Hello Peter Team
Makro's replyOfficial
16 Jan 2020, 14:48Good day Vee J
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complain and we apologize for the appalling service you have received thus far, we kindly request that you allow us to work on your order and we shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complain and we apologize for the appalling service you have received thus far, we kindly request that you allow us to work on your order and we shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Makro's reply16 Jan 2020, 14:48
Official
Good day Vee J
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complain and we apologize for the appalling service you have received thus far, we kindly request that you allow us to work on your order and we shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complain and we apologize for the appalling service you have received thus far, we kindly request that you allow us to work on your order and we shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team