Makro not delivering as promised

On 18 August I ordered over R4 000 worth of goods from Makro. It was divided into two deliveries. The courier indicated delivery on Saturday 19 August, but recorded a delivery exception. Not sure what that means. I was home all weekend. I received part of the order on Monday 21 August. On Monday 21 August and again on Wednesday 23 August, someone from Makro Woodmead called me to ask if they could deliver the next day. I said yes. The delivery didn’t arrive. I called the online support centre on Thursday to find out what was happening. The centre person said they would escalate to the store. Today I sent an email to the Makro online support centre. No response. This morning at 10h30, I received a call from Makro Woodmead asking me to rate my order. I said I haven’t received the order. She said it is showing as delivered on her side. On my side it is showing as in progress. I had to get her to check again on the system, taking her through the split order concept, so not sure how she could say it was showing delivered on her side. She finally found it as undelivered when I took her through the process. She said three times that she would refund me. I responded three times that I don’t want a refund. I want my goods. I keep telling Makro to stop calling me and just deliver as ordered. I shop online because I don’t want call interruptions. Every single order I make online to Makro has similar problems. They need to sort out their system and especially their courier which seems to be a major part of the problem. I shop at Makro because they have good prices and the products I want, but their service is **********. Makro if you respond to this, please DO NOT CALL ME. Please email.