HR
Hermien R
1 reviews | Active since Mar 2014
14 Dec 2022, 13:53
Makro not delivering and keeping to their promises
I bought an item online and then logged a refund as I was not fully satisfied (11 November 2022) on Makro online website. The item was collected 2 or 3 days after that. I requested for a refund and haven't received any progress on that. I sent emails almost every day and when I phone them I wait like 15min just to speak to somebody. Every time they promise me the payment will happen in the next 2 days and nothing happens.
This is totally unacceptable for a company as big as Makro to treat there clients like this. I'm so furious as this is bad client service.
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Replies (2)HR
Hermien R's updateReviewer Update
19 Dec 2022, 08:11Thanks for replying Makro. The issue is still not resolved and no status update. This is very frustrating.
HR
Hermien R's update19 Dec 2022, 08:11
Reviewer Update
Thanks for replying Makro. The issue is still not resolved and no status update. This is very frustrating.
HR
Hermien R's updateReviewer Update
19 Dec 2022, 11:27I spoke to MPHO (Hello Peter) now from Makro after being in a call from more than 30min. He can't give me any in indication on when this will be resolved. This is so frustrating as they promise to deliver good customer service and can't even do a simple refund. Waiting now more than a month. This is totally unacceptable
HR
Hermien R's update19 Dec 2022, 11:27
Reviewer Update
I spoke to MPHO (Hello Peter) now from Makro after being in a call from more than 30min. He can't give me any in indication on when this will be resolved. This is so frustrating as they promise to deliver good customer service and can't even do a simple refund. Waiting now more than a month. This is totally unacceptable