AJ
Anwell J
1 reviews | Active since Jul 2020
01 Jul 2020, 16:03
Makro not delivering an order and dont want to refund
Its been months and my order has not been delivered. I've called and they say it will be delivered. I've mailed and they say they will look into it. Two weeks ago i called and asked for the order to be canceled and to get a refund but that also didn't happen.
Helpful (0)
Replies (3)0
Replies (3)
Makro's replyOfficial
06 Jul 2020, 10:45Good day Anwell,
Trust you are well.
Thank you for reaching out to us on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service.
Please accept our sincerest apologies for the manner in which this matter has been handled and the service received throughout your journey with us. Kindly note that we have sent your complaint through to senior management for further and urgent assistance on this matter. We will continue to follow-up so that we are able to have the matter addressed and resolved as urgently as possible.
Once again, we do apologize for the inconvenience caused throughout your online journey with us.
Hope you find the above in order.
Have a wonderful day further.
Kind regards
Makro Hellopeter Team
Trust you are well.
Thank you for reaching out to us on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service.
Please accept our sincerest apologies for the manner in which this matter has been handled and the service received throughout your journey with us. Kindly note that we have sent your complaint through to senior management for further and urgent assistance on this matter. We will continue to follow-up so that we are able to have the matter addressed and resolved as urgently as possible.
Once again, we do apologize for the inconvenience caused throughout your online journey with us.
Hope you find the above in order.
Have a wonderful day further.
Kind regards
Makro Hellopeter Team
Makro's reply06 Jul 2020, 10:45
Official
Good day Anwell,
Trust you are well.
Thank you for reaching out to us on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service.
Please accept our sincerest apologies for the manner in which this matter has been handled and the service received throughout your journey with us. Kindly note that we have sent your complaint through to senior management for further and urgent assistance on this matter. We will continue to follow-up so that we are able to have the matter addressed and resolved as urgently as possible.
Once again, we do apologize for the inconvenience caused throughout your online journey with us.
Hope you find the above in order.
Have a wonderful day further.
Kind regards
Makro Hellopeter Team
Trust you are well.
Thank you for reaching out to us on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service.
Please accept our sincerest apologies for the manner in which this matter has been handled and the service received throughout your journey with us. Kindly note that we have sent your complaint through to senior management for further and urgent assistance on this matter. We will continue to follow-up so that we are able to have the matter addressed and resolved as urgently as possible.
Once again, we do apologize for the inconvenience caused throughout your online journey with us.
Hope you find the above in order.
Have a wonderful day further.
Kind regards
Makro Hellopeter Team
AJ
Anwell J's updateReviewer Update
09 Jul 2020, 18:28Thank you for sending this to your senior management but they have also done nothing. Its more then a thousand Rand, i could have done something else wih the money. Please deliver my stuff or give my money back. Im getting the worse service ever from you. Waiting months for the order now.
AJ
Anwell J's update09 Jul 2020, 18:28
Reviewer Update
Thank you for sending this to your senior management but they have also done nothing. Its more then a thousand Rand, i could have done something else wih the money. Please deliver my stuff or give my money back. Im getting the worse service ever from you. Waiting months for the order now.
AJ
Anwell J's updateReviewer Update
22 Jul 2020, 00:17I still have not received my money back or my order.
AJ
Anwell J's update22 Jul 2020, 00:17
Reviewer Update
I still have not received my money back or my order.