Makro not delivering 26 days after transaction when 2 to 5 days promised at the time

Despite a previous negative review on Hello Peter and after 26 days I still have not received my order. It has now been updated to packed and has just stayed there.

I have sent numerous mails and made many phone calls about this order and the conclusion I have received is not only that they don’t care but that they are also dishonest and this looks to be *****. They took the money and have subsequently just strung me along and left me completely in the lurch.

I don’t know what to do anymore. I contacted Carte Blanche and have an ombudsman and consumer Organisation to report this to, but why do I have to go to these lengths to receive goods I’ve already paid for?

Shocking beyond belief