Makro not closing my account.......!!!!!!!!

Makro Makro Makro...... Your uselessness knows no bounds... I have paidup my account in 2018 and about 8 months ago I phoned in to close the account. Since then I have phoned in 3 more times and yet no help.... it still is on my credit report..... for"*#& sakes how many times must a person phone in and be assured that the account wil be closed, do not come and tell me about NCR rules and regulations im working in the banking industry so I know my NCR regulations it should not take this long and be a hassle to close an account. It still shows a owe an amount of witch I DO NOT YOU *********** ASS HATS. Please for the life of me fix this and very fast. I urge people not to get any form of credit with Makro/RCS as it clearly shows they are *********** and will sign you up no problem.... but if there is any problem with your account they are ***********, un willing to help and a pain to deal with. I hope after this I will get the help I need and deserve as a client.