JV
Johan V

1 reviews | Active since Mar 2009

04 May 2020, 10:26

Makro not certain on what to sell or not

In this time of crisis, businesses like Makro does not much to assist the customers. As from 1 May, the Covid19 regulations has been amended so that more non essential items could be sold to the public. During the first 3 weeks of lockdown, we had a huge hail storm in Johannesburg that caused damage to property. Now I need to replace a dishwasher but Makro refuse to sell me one. You allowed to buy a lawnmower, power tools and vacuum cleaners but not a dishwasher. How does this make sense. Not one Makro employee could tell me why. It's clearly not a list that was given by government, because some other shops sell appliances, why not Makro?

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Replies (1)
Makro
Makro's reply04 May 2020, 10:54
Official
Good day Johan,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs. 

Once again, we do apologize for the inconvenience caused throughout your journey with us. 

Hope you find the above in order. 

Have a wonderful day. 

Kind regards
Makro Hellopeter Team