makro not being fair

i bought something from makro woodmead online in 22 December 2020, its the 1st of April 2021 now and i still havent received it, everytime i. all tjem they would say that it will be delivered in the next 2days but still nothing. even today i called them, they still cant help. worse im phoning them with my airtime, they never call me back. i payed for that thing. i dont owe it. as far as i know, makro failed me as a customer and im not happy at all.