1 reviews | Active since Oct 2014
Makro not at all ready for E-commerce.....stick to your physical Stores rather. You're just bringing down your name.
This is my husband's experience with Makro Online order (after I asked him to make the purchase). I will NEVER make the mistake of using Makro's online service ....they're not ready for the e-commerce business.
Good Day On 3 December I placed the following order on your online site: Online order #MAK***
It included the following item: BAMBINO GRAND PRIX LX CAR SEAT BLACK/SIL which showed as In Stock.
TWENTY DAYS after you took my money you cancelled the item and I now have to wait 7-10 days for my refund. 1. I now don't have a car seat for the holidays
2. If/when I get my refund, you would have pocketed the interest on my money for a month
3. It took you 20 days to cancel the order but it shows IN STOCK on your website as per below pic with a 7-10 day delivery time i.e. I should have had it by now.
Is your store just too lazy/busy to ship it to me? Please refund my money IMMEDIATELY so that I can make a plan and buy a seat elsewhere. I can't wait 7-10 freaking days after YOUR 20 day delay. Close your "online" store and stick to physical stores. Leave ecommerce to people who know what they are doing, like Takealot, Loot and Amazon. A Isaacs
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we humbly apologize for the unpleasant experience received from our online shopping platform, we assure you that this matter will be addressed and dealt with internally with relevant departmental managers, We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we humbly apologize for the unpleasant experience received from our online shopping platform, we assure you that this matter will be addressed and dealt with internally with relevant departmental managers, We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we will therefore have it addressed and dealt with internally with relevant departmental managers, We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we will therefore have it addressed and dealt with internally with relevant departmental managers, We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Kind regards
Makro Hellopeter Team
