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werner W
1 reviews | Active since Dec 2013
26 Oct 2021, 13:02
MAKRO NOT ASSISTING CUSTOMERS OR DELIVERING ITEMS
So i did an online order on 21 oct on 23 oct i got response by the 25th on the status and i got no notification of delivery and contacted makro telephonically and via email. Finally got response that it was only collected on Monday the 25th well i requested the waybill no and makro went silent why did u lie and say it was handed over to couriers on the 23rd if it wasn't why did it take 3days to get it to the couriers were is my waybill is it even by the couriers? U took the money and are not coming with your side of the deal! Now i read of all the problems with faulty items makro is not even in the same area im so disgusted in waisting a lot of money shopping on makro
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Replies (2)
Makro's replyOfficial
26 Oct 2021, 14:22Good day Werner,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we will therefore have it addressed and dealt with internally with the respective courier partner to ensure that your order is delivered to you efficiently so.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we will therefore have it addressed and dealt with internally with the respective courier partner to ensure that your order is delivered to you efficiently so.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Makro's reply26 Oct 2021, 14:22
Official
Good day Werner,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we will therefore have it addressed and dealt with internally with the respective courier partner to ensure that your order is delivered to you efficiently so.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we will therefore have it addressed and dealt with internally with the respective courier partner to ensure that your order is delivered to you efficiently so.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
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werner W's updateReviewer Update
27 Oct 2021, 11:08I do not get any assistance from makro they are lying to me and cannot provide me with a simple waybill number this amounts to gross incompetence and negligence from a big company towards the consumer. When u need us to rebuild after the looting that occurred you cannot service us. Were is my product simple give me the waybill number providing me with evidence it has been send for delivery and i will take it up with your supplier!
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werner W's update27 Oct 2021, 11:08
Reviewer Update
I do not get any assistance from makro they are lying to me and cannot provide me with a simple waybill number this amounts to gross incompetence and negligence from a big company towards the consumer. When u need us to rebuild after the looting that occurred you cannot service us. Were is my product simple give me the waybill number providing me with evidence it has been send for delivery and i will take it up with your supplier!