Makro not assisting

Item: Makro
Rating: 1
Author: Ashton-Lee Kelderman

I bought a microwave in March this year with a 2 year warranty. My microwave just stopped working. I called them three times in a two week frame to escalate it as it does not allow me to book a return on the app. They keep on giving excuses that it's escalated but no one is assisting I'm so ****ed as it's an appliance we need everyday. Makro is just making excuses.

Helpful (0)

Replies (2)

Makro's replyOfficial

20 Dec 2023, 15:44

Good day Ashton, Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority. Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback. We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future. Please be advised that feedback will be provided. Once again, we apologize for the inconvenience caused throughout your journey with us. We hope you find the above in order. Kind regards,Makro Hello Peter Team

Best regards,

Makro's reply20 Dec 2023, 15:44

Official

Best regards,

Ashton-Lee Kelderman's updateReviewer Update

20 Dec 2023, 17:53

Theres no point you have been escalating forever. I'm waiting so long you don't know how crutial it is to be without a microwave

Ashton-Lee Kelderman's update20 Dec 2023, 17:53

Reviewer Update

Theres no point you have been escalating forever. I'm waiting so long you don't know how crutial it is to be without a microwave

Makro not assisting

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