Makro non-service

Extremely disappointed with Makro online. Purchased branded camping chairs on promotion. Unbranded product that was incomplete arrived. Been trying to return the product for almost 2 months. Went to the Woodnmead store as well as contacted the customer care via e-mail (had no response even after sending a follow-up mail) and telephonically. Via telephone managed to talk to an agent who escalated the issue, nothing happened. Called again, 2nd agent confirmed that he could see our first contact and confirmed that it was unacceptable. Now again 2 days later with no response or follow-up Makro come collect your cheap product and refund your client. We will NEVER support Makro online again. Your service is shocking and you should feel ashamed.