Makro – Non-Delivery of Order and No Response from Customer Service

I am extremely disappointed with the lack of service and communication from Makro regarding my online order. I placed an order on 26 February 2026 with an estimated delivery date of Friday, 6 March 2026. Unfortunately, the item has still not been delivered. I have attempted to resolve the matter directly with Makro by: Calling customer care twice. Sending an email enquiry. To date, I have not received any response or update regarding the delay or the status of my order.

Due to the missed delivery date and the lack of communication, I have requested cancellation of the order and a full refund, but I have still not received any feedback.

This level of service is extremely frustrating and disappointing.

If this matter is not resolved urgently, I will proceed with lodging a formal complaint with the Consumer Goods and Services Ombud (CGSO).

I would appreciate Makro's urgent intervention to: Cancel the order. Process a full refund.

Provide confirmation of the refund timeline.

I hope Makro can resolve this matter promptly.

Tess Nghonyama