Makro non-delivery despite paying for goods

I placed an order on the 31 January 2023, with expected delivery 3 to 5 days. A week later I was informed of delays, with package handed over to DSV on 8th Feb. They just say DSV but they cant give a tracking number, and nobody can tell me the status of my order (Makro says it is complete on their side), and I cannot follow up with DSV as I have no tracking number.