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Philip K

1 reviews | Active since Jun 2015

04 Apr 2019, 18:09

Makro non-delivery and poor communication

On 24 March 2019 I (attempted to) purchased a Campmaster Roadster 500 from Makro, for collection.

Today is 4 April (11 days later), and I have not heard a word from Makro about my purchase being ready for collection.

I phoned Makro this afternoon to follow up. 2 failed calls (operators simply could not resolve/answer questions). On the 3rd call, I managed to find out that the Cape Gate branch, does not have stock - and the operator was not able to tell me how and when this will be resolved.

So, Makro has got my money, I do not have what I paid for, and no ability to find out when and how I will get what I paid for.

Anybody, any help?

0
Replies (2)
Makro
Makro's reply05 Apr 2019, 09:18
Official
Good day Philip, 

Thank you for bringing this this our attention.

We are sorry to hear that the collection of your order did not take place as expected and for the overall service you recieved.

This is not the type of service we would want you or any of our customers to have. Please allow our team some time to follow up with the store and to get your order ready for your collection.

Thank you once again for taking our call and for giving us the chance to resolve this matter for you.

Kind regards 
Makro Hellopeter Team
PK
Philip K's update08 Apr 2019, 21:26
Reviewer Update
Thank you. Problem resolved by Makro.