Makro non-delivery

I bought this item (Order number: MAK***) at a cost of more than R2500 on 25 November 2019 and it showed as delivered but to date I haven't received this item yet. I bought this item on the 25th in order to avoid the black friday rush even if I could have saved ± R500 on black friday but now I'm still waiting for it. It was supposed to be delivered by DSV Courriers. Items I bought after that was delivered within 5 days by other courriers. A birthday present for some one will hopefully now be a Chritmas present. Which seems very unlikely now at ths time) One can't get hold of them (Makro) on the phone and they don't reply on emails or Facebook inbox messages.