Makro non-compliant on Warranty

We bought 3 Hisense TV’s from Makro Cape Gate on 28 November 2025, on Black Friday. Two 65” and one 43” tv. The staff checked the TV before it left the store, but the store was extremely busy and possible that my wife (who made the purchase) did not pay close attention to all 3 tv’s.

Upon arrival at home, on the same day, we realised the one 65” TV was faulty, colour lines along the left hand side of the screen. We took the TV back to Makro on the same day, they refused to replace it and said a technician will assess it. I offered to be subjected to a lie detector test to proof that we did not cause any damage to the particular tv during transport and or offloading. We sent multiple emails to Makro Customer Care and Hisense, all we get is reference numbers. Today after numerous phone calls, the Hisense rep told us that the product falls out of warranty and that we are responsible for the damages. They outright refuse to accommodate us.

I am a longstanding customer of Makro, have not bought 5 Hisense TV’s in total and am a big fan of the brand. I feel betrayed by both parties, there is a huge amount of red tape and to get hold of someone and or the store is near impossible. I have yet to experience such shocking customer service and will not set foot in a Makro store ever again and will not recommend a Hisense Product.