MAKRO NO SUPPORT SERVICE !!!!!

Dear Makro Customer Service, I am writing to formally lodge a complaint regarding an unresolved issue with an order I placed and paid for on your online platform over four weeks ago. Order Details~ Order Number: OD*** Makro References: #UQF0 #VNQA #VO8C #10818 #TSQ0 Order Date: 05/06/2025 Payment Method: Credit Card via Ozow Despite making full payment and multiple attempts to follow up through your support channels (via email and telephone), I have neither received the goods nor a refund. I have allowed a reasonable time for delivery and resolution, and I now consider this delay and lack of response unacceptable. Timeline Summary: 05/06/2025 – Order placed and payment made. 08/06/2025 – First inquiry made regarding our online order not reflecting our payment. Unfortunately, I have not kept record of the numerous phone calls between 08/06/2025 and 20/06/2025. Numerous follow-up emails (not limited to these, these are just some of the latest emails) to Makro with no meaningful resolution. Also Ozow confirming that the payment was made successful to Makro. Please note additional to these emails my husband also made contact with Makro numerous times. 20/06/2025 – Subsequent follow-up with no meaningful resolution. Phoned Makro Call Centre and spoke to an agent by the name Paulene. 27/06/2025 – Subsequent follow-up with no meaningful resolution. Phoned Makro Call Centre and spoke to an agent by the name Samukelisiwe Nkosi with ***, who promised to call me back on Monday 30/06/2025 or if not reachable by phone email me. 01/07/2025 – Still no delivery or refund received. I request immediate resolution of this matter by: A full refund of the amount paid. Please consider this my final attempt to resolve this directly with Makro before I escalate the matter further. Should I not receive a satisfactory response within 7 calendar days, I will proceed to: Lodge a formal complaint with the Consumer Goods and Services Ombud (CGSO) or National Consumer Commission, and Request a chargeback through my bank for goods not received. I hope this matter can be resolved swiftly and professionally. Sincerely,