KR
Krishan R

1 reviews | Active since Feb 2019

01 Mar 2019, 08:42

Makro, No Support, Online Purchase, Hisense 58" TV

I have bought a Hisense 58" Smart UHD TV in November and was delivered on the 2nd of December.

The TV has 3 problems from the start: (1.) TV Needs to be rebooted every time it needs to be connected to a wifi device or re-connect to a wifi device. (2.) USB 3 port "throws the usb device out" after few minutes of play. (3.) TV Freezes randomly, and does not respond to the remote and need to be rebooted

We had 4 technicians to have a look and 1 mother board replacement was done. it continues to give the same problems.

I have called in several times and was told I would get feedback and technician would come but still I sit the same problem, thelast two reference numbers, Ref No: 30583, Makro Online and Zweli Mnguni, Ref No: 35214, Makro Online (this guy refuse to provide me with contact details or speak to a senior person to escalate this matter).

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Replies (1)
Makro
Makro's reply01 Mar 2019, 09:10
Official
Good Day 

I'm sorry that your TV is faulty and for the service received. I can understand your concerns  and frustrations on the item. 

We take all concerns seriously and can assure you that your concerns will be investigated with our online department. 

Thank you for bringing your concern to our attention. We do appreciate that you've highlighted this with us.

And Will Revert back to you, As soon as possible.

Kind Regards
Tebogo Koitsioe