Makro no service

We have ordered a black friday special online on Nov 26 and two days later the courier called us to confirm the delivery. Today it is Dec 12 and we are still waiting. Here comes the terrible service. We have contacted Makro numerous times with received reference numers (***) They have mentioned already 4 times to call us back. After our 8th phone call we asked for a manager who was not available , but would call us back. Needless to say never did. We paid immediately when we ordered, but now nobody is taking care of our case. This seems like a ****, because nobody calls us back. Never again that I will support Makro with this terrible lack of service. We are so so disgusted and we strongly recommend people not to buy from Makro.