MAKRO, No returns ?

Just visited the "warehouse" in Willowton road PMB. I purchased a vacumn cleaner from Makro in January - and it has stopped working. I went to get this sorted out and was told that I would need to drive all the way to Durban to get this sorted. This is a rather frustrating process and the warehouse simply states they do not have a receiving for returns. I understand that this is a warehouse but would never agree that it should now be my responsibility to fix this problem by driving to DBN. How can they not provide another vacumn to me or simply have it sent to their DBN store ? Why is this now my responsibility. At who's cost am I meant to drive to DBN ? Honestly ridiculous and not even willing to help! Customer service huh ? Such a joke !