Makro - No response to emails or calls regarding return

Item: Makro
Rating: 1
Author: Leon O

I returned a Swan wine fridge on 15 February 2020. The unit was sent for assessment and I am yet to receive any further information.

The assessment note is: ***

I have chased for an update through phone and multiple emails but have not been able to speak to anyone or get any response by email.

The unit was in for an assessment for more than a month before our lock down period so I would assume it has already been assessed.

I explained on email that the unit is still stocked by Makro and I am happy to accept a voucher so I can purchase a new one.

Helpful (0)

Replies (1)

Makro's replyOfficial

29 May 2020, 11:49

Good day Leon,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 72 hours.

Once again, we do apologize for the inconvenience caused throughout your journey with us.

Hope you find the above in order.

Have a wonderful day.

Kind regards
Makro Hellopeter Team

Makro's reply29 May 2020, 11:49

Official