Makro - No response to emails, no delivery date, terrible service.

Item: Makro
Rating: 1
Author: Chris H

I bought and paid for (online) a new laptop so that my daughter can attend her online lessons during lockdown - I fully expected to wait for it given the circumstances. However, the communication from Makro has been shocking to say the least. The item has been marked as "Order packaged" since 3 May; I have tried to contact Makro 7 times (SEVEN) via email since 18 May with no thing but automated responses.

Shocking service.

Helpful (0)

Replies (1)

Makro's replyOfficial

27 May 2020, 16:38

Good day Meran,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 72 hours.

Once again, we do apologize for the inconvenience caused throughout your journey with us.

Hope you find the above in order.

Have a wonderful day.

Kind regards
Makro Hellopeter Team

Makro's reply27 May 2020, 16:38

Official