Makro no response to *****

I received an sms from Makro ad a reminder to make payment toward my account. Problem is I dont have any accounts with Makro. I alerted Makro on Thursday, 22nd December 2023 in the morning. I was promised by Osanda that her supervisor will call me back. A week later and still no call. Makro customer service is very poor to think they dont even have a ***** department in this day and age. All hell will break loose if *****ulent account affects my credit record. If no resinse is received from Makro then I am taking matters further by contacting the newspapers and approaching the Ombudsman!!!!!!