Makro NO REFUND

I have bought an item online, but then had it returned due to the fact that is was too big for what I required. The item was returned to the supplier and i received an email from Makro Care saying "I just wanted to let you know that we will process your refund. Please allow a few days for the funds to reflect in your account." This email i have received on the 6th of September. I have called numerous times to the call centre and everytime i get told the Refund is in progress. I have tried sending emails and getting hold of the finance department but with no luck.

I think this service from Makro is unacceptable to wait almost a month for a refund.