RR
Reitz R
1 reviews | Active since Aug 2016
09 Jan 2020, 13:20
Makro no refund
Bought a pedestal fan and it dint even work for a year and broke down. They refuse to refund and only want to repair the fan. My argument is that if it's not even going to last a year then why repair it. Just want my money back.
Anyway now I got the "repaired" fan back. Its probably going to break just outside the repair warranty and become s**** metal. Thank Makro for dragging Kenwoods name through the mud.
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Makro's replyOfficial
07 Feb 2020, 11:57Good day Reitz
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and as per our recent telephonic conversation we are glad that your fan is in a good working condition after the repairs. Please note that we still want to keep you as our Makro customer therefore we shall make means that the same experience never occurs again on your near future shopping.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and as per our recent telephonic conversation we are glad that your fan is in a good working condition after the repairs. Please note that we still want to keep you as our Makro customer therefore we shall make means that the same experience never occurs again on your near future shopping.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Best regards,
Makro's reply07 Feb 2020, 11:57
Official
Good day Reitz
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and as per our recent telephonic conversation we are glad that your fan is in a good working condition after the repairs. Please note that we still want to keep you as our Makro customer therefore we shall make means that the same experience never occurs again on your near future shopping.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and as per our recent telephonic conversation we are glad that your fan is in a good working condition after the repairs. Please note that we still want to keep you as our Makro customer therefore we shall make means that the same experience never occurs again on your near future shopping.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Best regards,