Makro - No more online orders

I placed an online order on the 4th of April - 21 days later and I still haven't received my good, nor do I have an answer of what is happening. There is simply no reply to emails, and the Call centre promised to get back to me, yet I'm still in the dark. According to the call centre the matter was escalated to the store, who escalated it to finance.

If I knew it was going to be this difficult to get my goods, I would have never placed an online order. I'm really highly frustrated with the pathetic customer service I've received this far.