MAKRO - NO DELIVERY OF PRODUCT AND SHOCKING SERVICE DELIVERY

I ordered a Washing machine online on the 12th July and it is now the 1st August and still no delivery. I called them yesterday 31/07 and they promised to come back to me but no one had the decency to call me back. I called again today 01/08 and again, they promised to come back to me but no one called me back. I called again at 12h11 and asked to speak to a manager to be told they were all in a meeting and they would call me back. Needless to say no one called me back. So I called again at 13h26 where they told me that they were on the line to the courier company and would call me back....guess what, non one called me back. I called again at 16h16 and spoke to a "Manager" who assured me they would get back to me by 17h00......Still Nothing! NO ONE at MAKRO calls you back when they promise. I get different stories from them and STILL NO WASHING MACHINE..... If Managers cannot keep their promises, how do you expect your staff to keep theirs - you set a very bad example to your staff..... SHOCKING service delivery Makro. Lesson learnt - use TAKEALOT in future - they keeo their promises.